Refund policy

Refund and Return Policy

We are dedicated to delivering quality products and ensuring that your online shopping experience is delightful and satisfying. We understand that sometimes you might not find exactly what you were looking for, and we're here to help make things right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@arecah.com. Please note that returns will need to be sent to the following address: Big Dog Things,  PO Box 5187, Greystanes, NSW, 2145.

You can always contact us for any return question at info@arecah.com.

 

Change of Mind Returns While the Australian Consumer Law does not obligate us to accept returns for a change of mind, we want you to love what you've purchased! Therefore, at Big Dog Things, we offer a generous 30-day return policy for items that are in their unused, unopened, and original condition. If you change your mind, simply reach out to us—though please note that return shipping costs will need to be covered by you.

Damaged or Incorrect Items If your order arrives damaged, defective, or doesn't match the description, we're on hand to fix the issue. Contact us within 48 hours of delivery, and we will arrange for a prompt return, replacement, or refund, including the shipping costs to ensure you're not out of pocket.

Your Rights Under the Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund if the product is not as described. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase To facilitate a return or exchange, please provide a proof of purchase, such as your receipt or an electronic transaction record.

How to Initiate a Return Starting a return is easy—just contact our friendly customer service team at info@arecah.com. We will guide you through the process and provide all the details you need to send your item back safely.

Processing Returns We aim to process your returns quickly once we receive them. Your refund will be issued to the original payment method unless otherwise specified, and we'll do everything we can to ensure this is done swiftly.

Our goal at Big Dog Things is to ensure you have a positive experience with every purchase. If there’s anything you need or further assistance you require, please don't hesitate to contact our customer service team. We're here to help you get exactly what you need.